Support
One address for the whole store — free modules as well as paid ones, a question before purchase as well as a failure after installation.
What's covered
- The module won't install, or raises an error.
- A module feature doesn't behave as its listing describes.
- An incompatibility with a standard Odoo module.
- A question about a module's scope before buying it.
- An order, invoice or download problem.
What's not covered
- Adapting the module to your processes: that is development. The Request a module form opens a quoted request.
- Administering your server or your database.
- Configuring Odoo itself, outside the module concerned.
- A modified module: describe the modification, it changes everything.
What to attach
A complete report is handled once; a partial report costs three back-and-forths.
- The Odoo version and how it is installed.
- The module's technical name and its version.
- What you expected, what happened.
- The full error message — the server log says more than a screenshot.
- The path followed in the interface to reproduce the problem.
Response time
Every message gets a response. The guaranteed delay will be announced with the terms of sale, before sales open.
See also the frequently asked questions — they already answer the essentials.